The support platform for the built world.
Your tech stack shouldn't block your ability to grow
Customer support in hosting, housing, and hotels is complex, with needs far beyond what typical support tools can handle.
Conventional support platforms, built for other industries, often overlook the complexities of property management. Teams have been forced to navigate a scattered toolset—one for ticketing, another for customer success, and yet another for channel management, leading to inefficiencies and disjointed service.
HostAI was born from this gap in the market—a gap where general support tools have overlooked real estate’s unique needs in favor of e-commerce and generic customer service models.
The source of truth for every interaction
We see HostAI as your single source of truth that unifies communication, data, and collaboration so that you can provide exceptional service, retain clients over the long-term, and improve efficiency—ensuring that support, success, and satisfaction go hand in hand.
We set out to build a support platform where real estate-specific needs are prioritized. A purpose-built platform for the world's largest asset class.
We're building ours around these simple values:
- It starts with communicationWe believe in unifying all interactions. Every message isn’t just a conversation; it’s the beginning of action. Communication should seamlessly connect tasks, to-dos, and data, creating a single source of truth that empowers teams to act with insight and clarity.
- Powered by your dataYou should be able to leverage your data as a springboard for understanding, automating, and enhancing all interactions. Contact and property data must continuously enrich over time, giving your team a deeper understanding of each guest while keeping property info up-to-date. With HostAI, we want you to turn data into proactive support, streamlining tasks and anticipating needs.
- Nurture leads to growthWhen every touchpoint reflects care and insight, people feel valued, increasing their trust and likelihood to book, return, and recommend. By nurturing each interaction with a long-term view, support becomes not just a reactive function but a proactive strategy that fuels loyalty and drives sustainable success.
We love what we're doing
What started as a tool to automate repetitive guest messages has grown into something much larger.
Our team has a unique blend of backgrounds, both professional and culturally which reflects the space in which we are building in.
Our goal is to build a platform that empowers teams to do their best work. Perhaps—a tool people even love.
Backed by the best
We’re fortunate to be backed by some of the best investors and operators from around the globe – including some of our own customers.
