Overview

By connecting Smily, HostAI syncs all guest conversations across booking channels, as well as saved replies, custom fields, calendar availability, and complete listing information. This data forms the foundation of HostAI’s unified inbox and knowledge base, and syncs in real-time.

Once connected, you can manage guest interactions as you would in Smily as well as add on other messaging channels for a fully integrated support system.

How it works

When Smily is connected, HostAI enables your team to:

• Centralize guest conversations and booking details across all channels in one inbox.
• Utilize saved replies, custom fields, and calendar data to provide consistent, personalized guest support.
• Leverage AI for task generation and upsells by pulling insights from messages, reviews, and calendar availability.

Learn more

For detailed guidance on setting up and maximizing HostAI’s Smily integration, please refer to our documentation.