Overview

HostAI’s Business Number, powered by Twilio, integrates VoIP and SMS communication directly into your HostAI account, enabling your team to manage calls, two-way SMS messaging, and support interactions from one unified platform. For those already using Twilio, HostAI offers the option to port existing Twilio numbers, making it easy to transition to a fully integrated solution within HostAI.

With all interactions centralized, your team can respond quickly, track conversations, review call transcripts, and maintain a complete context across channels, enhancing both team efficiency and guest experience.

How it works

Once configured, your HostAI Business Number enables your team to:

• Make and receive calls directly in HostAI, allowing seamless voice support for guests.
• Send and receive SMS messages, consolidating text communication into the HostAI inbox.
• Access call transcripts and SMS history, ensuring team members have full context for every guest interaction.

If you have an existing Twilio number, you can port it directly into HostAI to retain your current number and seamlessly transition your communication.

Learn more

For further details on configuring your HostAI Business Number and Twilio integration, refer to our documentation.

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